Frequently Asked Questions

Questions by topic

Taking Delivery of Your Brand New WAU Model X Bike

How quickly do you deliver?

WAU bikes do tend to sell out very quickly, however, when we do have them available in stock we deliver the WAU bike under 72 hours.

How much does shipping cost?

FREE for all UK home delivery.

Does it come already assembled?

Yes – upon delivery of your new WAU bike all software comes already pre-installed, the bike itself comes already assembled including all the gears, wiring, rear and front wheels are all already mounted on. The only thing left to do is take the bike out of the box, straighten//tighten the handlebars (your personal tool kit is provided within the box) put the pedals on and you are all ready to go!
*Due to shipping, we do recommend to ensure full safety to take your new WAU bike to your local cycling shop to run through very quick final safety checks to make sure you are ready to hit the road.

I live in United Kingdom, can I pick it up myself?

All WAU bikes are systematically stored in UK Midland warehouses, where your order is then sorted, packaged and shipped automatically to your doorstep. We are planning to open public touring in the future, however, this will take place a little later down the line.

WAU Model X Performance

Can I see detailed product specifications?

Yes, of course – they are listed in home page under title Specs

Can the power cell be removed?

Yes – fully and easily removable power cell for quick charging anywhere on the go.

How long will the power cell last?

Up to 800 charge cycles – approximately 2 years. After so many cycles if the power pack starts to show any sign of slight drop in mileage, you can then quickly and easily order a brand new replacement cell from our e-Store which will right away bring back 100% of your original range.

How far can I go on one charge/recharge time?

WAU 250W Model X

  • 10Ah / 360Wh (36V) Samsung, Range - Up To 40 Miles
  • Standard Charger - 4 Hours
  • Super-Charger – Only 2 Hours
  • 24.5Ah / 886Wh (36V) Samsung, Range - Up To 100 Miles
  • Standard Charger - 8 Hours
  • Super-Charger – Only 4 Hours
  • 55Ah / 1980Wh (36V) Samsung, Range - Up To 220 Miles
  • 2 Standard Chargers - 8 Hours
  • 2 Super-Chargers – Only 4 Hours

WAU 500W Model X

  • 10Ah / 480Wh (48V) Samsung, Range - Up To 45 Miles
  • Standard Charger - 4 Hours
  • Super-Charger - 2 Only Hours
  • 17.5Ah / 840Wh (48V) Samsung, Range - Up To 85 Miles
  • Standard Charger - 8 Hours
  • Super-Charger - 4 Only Hours
  • 42Ah / 2016Wh (48V) Samsung, Range - Up To 200 Miles
  • 2 Standard Chargers - 8 Hours
  • 2 Super-Chargers - Only 4 Hours

*The range has been tested in mixed-use and weather. Other factors including the weight of the rider, level of assistance, weather conditions/temperature, load, altitude and terrain may affect the battery range. To achieve maximum range on your WAU Bike, we highly recommend to put in a little bit of legwork in.

I can't see the power pack - where is it?

Batteries are not something you should be spending your time looking at – so it is well hidden in within the middle of the moulded frame, protected by a secure locking mechanism.

Can I still bike on WAU if the power pack eventually runs out of power?

Of course! If you run out of power, you can cycle as you would do with a regular bicycle. Even without the powerful motor – it still feels like an absolute dream to ride.

Can I charge the power pack by pedalling?

At the moment, WAU primarily gets its power from the charger that is provided with the bike upon purchase. However, this is a feature we are currently looking into.

Is WAU Model X Waterproof & has Anti-Rust protection?

Yes, of course. Made out of high standard 6061 aluminium, professional rust protected high strength steel and high strength ABS plastic. WAU is protected for the longevity of all the parts to ensure your cool ride lasts in all weather conditions. In addition, WAU Bike is carefully built to be water resistant and protected from water splashes and mild to strong rainfall with ease!
However, DO NOT fully submerge the WAU Bike in water as this is not advisable for any e-bikes/e-vehicles on the market.

Safe and Exciting Riding

Do I need a license / is it legal to ride a WAU bike on public roads?

WAU Model X (250w motor)

Yes, all 250w WAU bikes are completely legal to ride without any licence all around the UK and including EU.

WAU Model X (500w motor)

Short answer - Currently only off-road use is permitted.

Longer answer - However, as we are a small, quickly growing company we are working around the clock to hit scheduled deadline for both the full CoC and UK MAC certificates to be all set in place for the next incoming 500w WAU Model X (August) delivery.

Both CoC and MAC certificates will easily allow every WAU user to legally register their 500w WAU bike as a road worthy ‘moped class’ vehicle and ride it comfortably and safely around the UK roads.

This simply means that when you do order your new 500w WAU bike now, by the time it is delivered to your doorstep it will be completely UK and EU legal to ride on public roads.

Can I change the speed limit?

WAU Model X (250w motor)

Yes, you can. Upon delivery out of the box the 250w WAU comes by default e-limited to the top ‘public’ legal speed as 15.5 mph (25km/h) according to EN15194. This means that the motor will provide you with strong boost/assistance of up to 25km/h.

*When on private property, it is possible to change this settings and increase the maximum speed up to 20 mph (32km/h) by simply changing the ‘Maximum Speed’ settings on the display. However, please keep in mind that on any public road/land going over the 15.5mph assisted electrically by the motor does go against the local law in the UK. When going back on public roads please set the speed limiter back to 15.5mph. If the WAU bike is derestricted on any UK public road/land this would break the law and in addition would also void product warranty. Users can only do this at their own risk.

WAU Model X (500w motor)

Yes, you can. Upon delivery out of the box the 500w WAU comes by default e-limited to 20 mph (32km/h). However, the user can increase the maximum speed up to 30 mph (47km/h) by simply changing the ‘Maximum Speed’ settings on the display.

*Any higher motor power above 250W is the responsibility of the customer to check your local country/county rules before riding.

Perfect Sizing

Does WAU come in multiple frame sizes?

We make one size flagship WAU bike frame which will comfortably fit any rider between the height of 5' 3" - 6' 4" / 161cm - 195cm.

How much weight can WAU handle?

WAU bike is extremely strong, it can easily handle up to 120kg.

WAU Team

Where is the WAU team based?

UK, Nottingham – our engineers, customer support and main office. We are known to work around the clock, 7 days a week and more than happy to help in any way we can.

Where is the WAU bike designed and tested?

We carry out all design, stress testing, product analysis and quality control here in Nottingham, England.

Can I test ride a WAU bike?

Yes, we are currently having test rides here in Nottingham. Please contact us on our Contact Page. We are here to help!

Can I contact the team on email?

Yes, of course. Our customer help-line email is hello@waubike.com.

New Exciting Additions / Maintenance

What tech/accessories will you be offering in the future?

We are currently working to develop voice control, all-wheel drive and even more exciting accessories which is all coming in the next year. We are also open to any suggestion on future accessories. Please message your suggestions on our Contact Page.

Where can I service my WAU bike?

WAU ownership is now easier than ever before - Other than the C3 power cell or inner built in computer, our bikes are made in such a way that any local bike shop can easily and successfully repair or replace most of the hardware parts as and when needed.

What about spare parts?

Our WAU C3 power cell (battery pack) is completely custom built to perfectly fit into your newly moulded frame. You can easily purchase an additional power cell from our e-store. The rest of the components are fairly standard, meaning that you can upgrade/customize your bike as you desire with other parts either from us or your local bike shop.

Can I add a thumb-throttle?

Yes – the thumb throttle comes as an easy ‘plug play’ piece which can simply plug into your new WAU bike allowing for full electric mode. The throttle can be used on private property only.
*As fitted throttle is not allowed on public roads by the local UK law, the user would do this modification completely at their own risk.

Can I tow a buggy begin my WAU bike?

Yes. You can easily connect it to the steam of the seat or rear of the bike’s frame and you are all set for an exciting adventure ahead!

Safe Payment

I have pre-ordered 500W Model X bike, how do I pay the remaining balance?

If you have already paid a deposit to secure your 500W Model X bike, the remaining balance will be automatically taken when your WAU bike is ready for delivery.

Complete Protection

Do you offer warranty?

Yes, of course. Your new WAU is covered under our 1-year limited manufacturer warranty. If you experience any issue with your bike, please contact us on our Contact Page.

Please note, the warranty does not cover general wear and tear, such as worn tires brake pads, break disks etc.

What is your returns/refund policy?

We are extremely confident that you will love your brand new WAU bike, however, if you are not satisfied, you are covered under 14-days return policy from the day of delivery.

Please note: your WAU Bike must be in re-saleable condition and NEW condition upon return delivery when received by our team. Please see our full return policy on our website.

Outside of the UK

I live outside of the UK and would like to order my WAU

We can ship WAU anywhere around the EU, however, additional delivery time and minor cost may apply. Please contact our team for arrange a special delivery/more information on our Contact Page. We are always here to help!

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