WAU Black Friday 2022: Everything you need to know and more.
Here’s Everything You Need To Know For The WAU 2022 Black Friday Sale
Brace yourself, people. The WAU Black Friday sale is almost here. We’re offering huge discounts on our electric bike, so buckle up, get your card at the ready and grab yourself a bargain (they won’t hang around for long).
WHEN IS THE WAU BLACK FRIDAY SALE?!
Set your alarm because you won’t want to miss it.
18th November 00:01 GMT until the 5th December 23:59 GMT (London time).
WHAT’S ON SALE?!
Stay tuned! Sale will be revealed on the 18th November 2022.
WHY IS THERE A SHIPPING FEE AND HOW MUCH IS SHIPPING?
To make sure your beautiful new electric bike gets to you in perfect condition, we carefully package each WAU bike in premium materials and use next-day delivery with a dedicated two-man van. This is to make sure the unboxing and riding experience is nothing short of perfect for you. So yes, that’s why you’ve got to pay a little postage, we hope you don’t mind. Check out the shipping costs below:
- UK - £49
- US - $249
I PURCHASED BEFORE THE SALE, CAN I HAVE THE SAME DISCOUNT?!
Hold your horses. We know you're excited but you’ve got to wait for the sale to begin to qualify for these huge discounts. The sale only applies to all orders placed between the 18th of November and the 5th of December. Unfortunately, this means orders placed before the 18th of November do not qualify for a discount.
I'VE MADE A MISTAKE ON MY ORDER, CAN I CHANGE IT?
We’re sorry to hear that, but don’t worry, you can add items to your order up to 1 hour after your order is placed. Make sure you contact live chat support for this change, or email us ASAP. However, after this time your order is confirmed so you won’t be able to make any changes.
CAN I STILL RETURN DURING BLACK FRIDAY?
If you sadly decide an incredible WAU electric bike isn’t for you (for some crazy reason). You can indeed return your bike during the Black Friday sale. Our returns policy will remain the same as always, with a 14-day return window from when you received your bike but the bike has to be unused and boxed up in the same way it was delivered to you. We can’t accept used bikes and any that have signs of damage will be rejected.
IS THERE A SET NUMBER OF BIKES AVAILABLE FOR THIS SALE?
Yes! There is only a limited amount of stock and these bikes don’t hang around for long. When stock is low for each batch we will let you know with an announcement on our home page and checkout page! Once the stock is gone, it’s gone! Don’t say we didn’t warn you.
CAN I COME FOR A TEST RIDE BEFORE PLACING THE ORDER?
We want you to experience the magic of a WAU bike for yourself which is why you most definitely can come and see us for a test ride! We offer a full walk-around and test ride for any customers who are able to get to our Birmingham site. We also offer same-day purchases once the test ride concludes.
CAN I PAY ONSITE AND COLLECT RIGHT AWAY?
We love meeting our customers and showing them the magic of our WAU bikes, so yes of course you can pay onsite and possibly take a bike home with you (only if the stock is available in-store). You’ll be able to sit with one of the team and we’ll discuss how quickly we can ship a bike out to you or even the possibility of you being able to take the bike home with you on the day. Result!
WILL ITEMS BE RESTOCKED IF THEY RAN OUT DURING THE SALE?
This is not a drill, once the bikes are gone, they’re gone. Stock will be limited and it’s highly unlikely that during the sale we will be able to restock. Bikes will be available in batches and once the final batch is sold that’s it. Finished, finito. No time for ‘should I’ ‘shouldn’t I’ you should, so make sure to grab it while you can!
I HAVE AN ENQUIRY HOW LONG WILL I HAVE TO WAIT FOR A RESPONSE?
As you can probably tell, Black Friday is an incredibly busy time for us, so, unfortunately, delayed responses are to be expected.
We know, waiting sucks! But we’re sorry to say that the response time will be between 24-72 hours depending on the volume of queries we receive. Please avoid opening multiple tickets and sending multiple messages as this will cause your message to fall to the bottom of the list and we really do not want you to have to wait longer than the given timeframe. We totally understand that you want an answer, but sending multiple messages will cause further delay in us getting back to your original query.
The good news is that if you have an order-tracking query, you can use our self-serve option on our live chat. This will relay all information we have on record for you, so you can serve yourself without the need of waiting for a message from an agent. Phewf!
WHICH PAYMENT METHODS WILL BE AVAILABLE TO USE DURING THE BLACK FRIDAY SALE?
During the Black Friday sale you can pay via; Debit/Credit card, PayPal, DivideBuy and Klarna. This means you’ve got plenty of options which makes it even easier to get the electric bike of your dreams.
- DivideBuy offers up to 12 months finance at 0% interest. You can see if you are eligible on our checkout page and this does not show against your credit score. It doesn’t get much easier than that!
- Klarna offers buy now and pay in 30 days, or pay in monthly instalments for up to 48 months. The agreement is subject to credit check so make sure you check this out before you buy.
- PayPal Credit offers 0% interest for up to 4 months or 12-36 months subject to credit agreement and credit score check. You’ll need to apply through your own PayPal account and make sure you do a bit of digging around your credit score before you commit to this payment option.
Need a little more information? You can find out more here.
CAN I USE OTHER ON-GOING PROMOTIONS LIKE THE CYCLE-TO-WORK SCHEME DURING THE BLACK FRIDAY SALE?
No. Other promotional offers are not valid during Black Friday. If a Cycle to Work quote is requested during the Black Friday sale, there will be a charge of £150 invoiced to you before the voucher can be redeemed.
Vouchers already issued by a scheme will be for the full price quoted if you received your quote before the sale went live. This means any quotes issued before 18th November 2022 cannot be used at sale price. Sorry!
I HAVE PLACED MULTIPLE ORDERS CAN I COMBINE THEM INTO ONE SHIPMENT?
We love to hear that you’ve placed multiple orders! Go you! To make your shipping as cost-effective as possible, make sure you either place the order together or order your items within one hour of each other. If the orders are placed after the 1-hour mark, we’re sorry to say that these will have to be separate shipments.
I AM MISSING SOME ITEMS IN MY ORDER
Well, that’s embarrassing so we would firstly like to apologise to you. In the rare and unfortunate event that this should happen, please reach out to our team via this contact form. Please include as much information as you can so we can get your issue resolved as quickly as possible. Include your order number, full name and shipping address so we can access the order straight away.
All missing items MUST be highlighted to us within 7 days of receiving your order.
CAN I PLACE A DEPOSIT DURING THE BLACK FRIDAY SALE AND PAY IN FULL ON A LATER DATE?
No can do. You’ve got to pay in full during the sale or use one of the finance options listed above. These are the only payment options that will be accepted.
WILL EXPRESS DELIVERY BE AVAILABLE DURING BLACK FRIDAY
FOR UK ORDERS
You’re in luck! You can get your incredible new bike even sooner. We’ll be offering Express shipping with DHL. Delivery time will be 3-5 working days due to the increased demand this may increase. Express shipping will be an additional £79.
We will also be offering a standard service that will be 7-10 working days with HigherJump Logistics. This will be just £49 so the real question is how long are you prepared to wait?
Whichever service you choose you can rest assured that your bike is in safe hands. They both offer proactive tracking text messages or email alerts to inform you every step of the way.
EU & US ORDERS:
Express shipping will be available worldwide. The delivery timeframe for EU and US will be between 7-10 working days from when your order is dispatched. If you are ordering from outside of the UK, import duties will incur which you will have the responsibility to pay for.
WHERE DO YOU SHIP AT THE MOMENT?
Good question, we ship across the UK, EU and USA. 🇬🇧🇪🇺🇺🇸
DO I HAVE TO PAY IMPORT CHARGES IF I AM BASED IN THE UNITED KINGDOM?
WAU is proud to be UK based and you’ll be pleased to know that we manufacture, design and produce everything here. All WAU bikes are custom-built by hand by one of our assembly team and they all come out of our facility in the fantastic city of Birmingham. So the simple answer is no you don’t have to pay import charges.
DO YOU HAVE ANY QUESTIONS THAT WE HAVEN’T ANSWERED?
If you’ve still got a question you need answering, drop us a message and we’ll get back to you as soon as we can. Contact us via live chat between 9am-5pm or send us an email at firstname.lastname@example.org. One of our friendly team will be in touch with you within 48 hours.
So there you have, everything you need to know about our ultimate Black Friday sale. Set the date in your calendar, get your alarms at the ready, have your card close by and grab yourself a brilliant bargain. READY, GET SET, GO.